GDPR user data migration issues

Incident Report for BigPicture

Resolved

This incident has been resolved.

Posted May 01, 2019 - 23:07 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 30, 2019 - 17:56 CEST

Identified

Our products suffer from issues with migration user keys to GDPR compliant form.
The problem affects only some instances and may manifest itself as problems with program synchronization.
The problem will be solved within few hours in the nearest maintenance window.

Posted Apr 30, 2019 - 14:09 CEST

This incident affected: BigGantt (BigGantt Jira Cloud App), BigPicture (BigPicture Jira Cloud App), and BigTemplate (BigTemplate Jira Cloud App).