A fix has been implemented and we are monitoring the results.
Posted 24 days ago. Apr 30, 2019 - 17:56 CEST
Our products suffer from issues with migration user keys to GDPR compliant form. The problem affects only some instances and may manifest itself as problems with program synchronization. The problem will be solved within few hours in the nearest maintenance window.
Posted 25 days ago. Apr 30, 2019 - 14:09 CEST
This incident affected: BigTemplate (BigTemplate Jira Cloud App), BigPicture (BigPicture Jira Cloud App), and BigGantt (BigGantt Jira Cloud App).