Delay in sending emails from Jira

Incident Report for BigPicture

Resolved

This incident has been resolved.

Posted Jul 03, 2021 - 11:49 CEST

Monitoring

All pending e-mails should be delivered by now. We are monitoring if the issue will emerge again.

Posted Jul 02, 2021 - 09:00 CEST

Update

Some emails has still not got delivered. We continue in implementing the fix for it.

Posted Jul 01, 2021 - 16:16 CEST

Identified

We have identified a cause of this problem and the queued emails are getting resend.

Posted Jul 01, 2021 - 12:45 CEST

Investigating

We are sorry to announce that we observe a delay in sending emails from our Jira and Support portal to customers. We are investigating the issue.

Posted Jul 01, 2021 - 09:35 CEST

This incident affected: Jira.